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Please ensure your inventory is as accurate as possible. We allocate trucks based on this estimate. Failure to list all goods may result in additional charges or items being left behind. If you are concerned please contact us prior to job commencement to discuss. Last minute capacity is often sold at a premium.

A 50% deposit is required for any job over $2000, payable 14 days prior to job commencement. This is non refundable within 72 hours of arrival on-site, unless we cancel the job.

Please note our prices do not include insurance cover. Please discuss with your home and contents insurer if your policy includes goods in transit.
Failure to have home and contents insurance is strongly discouraged.

Please note our carriers liability insurance covers commercial and retail goods only.

Personal items, electronic goods and household goods are deemed to be carted at OWNERS RISK and no claims pursuant to the Carriage of goods Act 2015 shall be accepted unless it can be proven we intentionally damaged or lost items. Should we have been deemed to have intentionally damaged or lost items, our maximum liability will be your $500 home and contents insurance excess and you will be advised to claim on your home and contents insurance.

Unless a request for packaging or installation has already been arranged we do not remove items physically attached to the house or dismantle items. This needs to be done beforehand unless we are advised prior and have agreed to prepare for this.
Items are generally taken as presented and Text A Truck Limited reserve the right to refuse unpackaged items, particularly fragile items we feel are at risk of breaking or being marked due to our “owners risk” stance.

Please note all jobs are quoted with a maximum load and unload time of two hours at each end. Should we exceed this time due to access issues or another reason beyond our control we reserve the right to charge $99 per 30 minutes this is exceeded.

Please note all jobs are contracted on the understanding that payment is due within 7 days of job commencement unless directly arranged at time of booking. Failure to pay within the allocated time will incur a $49 administrative fee per reminder phone call made. Failure to pay within 30 days will result in your invoice being sent to Marshall Freeman debt collection with the cost of this being passed on to the client.

Text A Truck Limited is not liable for any charges or replacement movers due to being delayed. Traffic and ferry schedules and staff illnesses are largely outside of our control and while we do our best to meet deadlines, some delays are unavoidable. We appreciate your understanding.

Text A Truck Limited has a zero tolerance approach to abuse or violence of any kind. Our team have been instructed to leave any situation where a customer is verbally or physically abusive or if they feel threatened in anyway. We understand moving is a stressful time, but please be kind.